RocketPot Casino Privacy Policy

At RocketPot, we are committed to protecting your personal information and ensuring full transparency about how we handle your data. This Privacy Policy explains what information we collect, how we use it, and the rights you have over your data when you use our platform at rocketpot.io. By accessing or using our services, you agree to the practices described in this document. We encourage you to read this policy carefully before registering an account or making any transactions with us.

Who We Are

RocketPot Casino is operated by Danneskjold Ventures B.V., a company incorporated under the laws of Curaçao. We hold a valid gaming licence issued under Curaçao licence number 1668/JAZ, which authorises us to provide online casino services internationally. Our platform was established in 2018 and serves players across multiple regions and languages, including English, Turkish, Spanish, Japanese, Portuguese, and French. For any privacy-related inquiries, you may contact us at support@rocketpot.io.

Information We Collect

When you register and use our platform, we collect various categories of personal data. At RocketPot, we gather only the information that is necessary to provide our services, comply with legal obligations, and ensure the security of your account.

Registration and Account Data

Your full name, email address, and date of birth
Username and encrypted account credentials
Country of residence and preferred language settings
Contact preferences and communication history

Transaction and Payment Information

Cryptocurrency wallet addresses used for deposits and withdrawals
Transaction records, including deposit amounts, withdrawal requests, and processing times
Cryptocurrency types used, including BTC, ETH, LTC, USDT, XRP, DOGE, and others supported on our platform
Wagering history and bonus utilisation records

Technical and Usage Data

IP address, browser type, and operating system
Device identifiers and session data
Pages visited, games played, and time spent on our platform
Login timestamps and geographic access data

How We Use Your Information

Here at RocketPot Casino, we use the information we collect for clearly defined purposes. We do not sell your data to third parties, and we do not use it for purposes beyond what is outlined in this policy.

Account management: We use your registration data to create and maintain your account, verify your identity, and ensure you can access our services securely.
Transaction processing: We process your cryptocurrency transactions, including deposits and withdrawals, to ensure timely and accurate payments.
Bonus and loyalty programmes: We track your gaming activity to apply welcome bonuses, cashback rewards, free spins, and loyalty programme benefits accurately.
Regulatory compliance: We are required by our Curaçao licence to carry out identity verification, anti-money laundering (AML) checks, and responsible gambling assessments.
Customer support: We use your data to respond to queries submitted via live chat or email, available 24/7 through our support team.
Security and fraud prevention: We monitor account activity to detect and prevent fraudulent behaviour, unauthorised access, and violations of our terms.
Marketing communications: With your consent, we may send you promotional information about RocketPot bonus codes, deposit bonuses, promo codes, and platform updates.

Cookies and Tracking Technologies

Our RocketPot platform uses cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and personalise content. Cookies are small data files stored on your device when you visit our site. We use both session cookies, which expire when you close your browser, and persistent cookies, which remain on your device for a set period.

At RocketPot Casino, we use the following types of cookies:

Essential cookies: Required for the platform to function correctly, including maintaining your login session and enabling secure transactions.
Analytical cookies: We use these to understand how players interact with our platform, which helps us improve navigation and game discovery.
Preference cookies: These remember your language, currency, and display preferences for a more personalised experience.
Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns.

You may manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect the functionality of our services.

Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, there are circumstances under which we may share your data with trusted partners and authorities:

Service providers: We work with third-party providers for payment processing, identity verification, fraud prevention, and technical infrastructure. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
Game providers: Our platform features content from providers including Pragmatic Play, Evolution, Play'n GO, Nolimit City, and others. Limited technical data may be shared to facilitate gameplay.
Regulatory authorities: We may be required to disclose your information to licensing authorities, law enforcement, or government bodies where legally required under our Curaçao gaming licence.
Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred as part of that transaction, subject to this Privacy Policy.

Data Retention

At Rocket Pot, we retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in compliance with anti-money laundering regulations. You may request deletion of your account and associated data by contacting us at support@rocketpot.io, subject to any overriding legal obligations.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by RocketPot Casino:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may ask us to correct inaccurate or incomplete information.
Right to erasure: You may request that we delete your data, subject to legal retention requirements.
Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
Right to data portability: Where applicable, you may request your data in a structured, machine-readable format.
Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at support@rocketpot.io. We will respond to all requests within a reasonable timeframe and in accordance with our legal obligations.

Security of Your Data

We take the security of your data seriously. Our RocketPot platform implements industry-standard encryption, secure server infrastructure, and strict internal access controls to safeguard your personal information. All cryptocurrency transactions are processed through secure channels, and we conduct regular security audits to identify and address potential vulnerabilities. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including but not limited to Australia, the United States, the United Kingdom, Germany, France, Spain, and several others listed in our terms and conditions. If you access our platform from a restricted jurisdiction, you do so at your own risk, and we may suspend or terminate your account upon discovery. We are not responsible for compliance with local laws in jurisdictions where we do not operate.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or data practices. When we make material changes, we will notify you via email or a prominent notice on our platform. Your continued use of RocketPot following any such update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on rocketpot.io, or you may contact us directly at support@rocketpot.io. We are committed to addressing your privacy concerns promptly and transparently.

Content updated: July 23, 2026